Refund policy
Return & Refund Policy
At Sevaros™, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
Return Window You may request a return within 30 days of receiving your order.
Return Conditions To be eligible for a return, the following conditions must be met:
- Items must be unworn, in their original packaging, and in good condition
- Items that have been worn or washed cannot be returned
- Proof of purchase is required
- You must contact us before returning any item
Email for returns: 📧 sevarossupport@proton.me
Returns sent without prior authorization will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We strongly recommend using a tracked shipping service
- Sevaros™ is not responsible for lost or delayed return shipments
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for processing, depending on your bank or payment provider
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photo or video evidence. We will assess the issue and offer a replacement or refund where appropriate.
Non-Returnable Items
- Items that have been worn or washed
- Items returned without prior authorization
- Items returned after the 30-day window
Contact Us If you have any questions regarding returns or refunds, please contact us at: 📧 sevarossupport@proton.me